Frequently Asked
Questions
Signing up for a Session
- What happens if i am running early or late for my session?
No worries! We ask you to pick the time you plan to arrive. But you
are welcome to arrive 15 minutes earlier or later without a call. But
if that doesn’t work, give us a call at 314.968.8463 and we will find a
time that fits your schedule.
- I have changed my mind, but I can't change my order online. What should I do?
Call us! Since we prepare our products to order, we need to know
when your schedule or meal choices change. You can often change
an order during your session, too, presuming we have all of the
ingredients on hand. Saturdays can sometimes be tricky. But be sure
to ask — we can usually accommodate your requests.
- What do I do if the session i want to choose is grayed out and it won't let me sign up?
Maybe! Give us a call at 314.968.8463 and ask. We are almost
always able to accommodate these requests. Saturdays can be a
bit challenging. Most of our ingredients are fresh, and we may have
limited amounts available for assembly. If so some items may need to
come from our pre-assembled freezer inventory.
- Can I bring a friend?
Please do! We’d love to meet your friends! If you want to split your
meals with a friend, you are welcome to do so. If a friend is joining
you, please enter his or her name in the notes section on the order
form, so we can have extra set of “take home” papers and a name tag
ready. Please let us know if you plan to bring helpers (those helping
you to assemble your meals but have not placed an order) as well.
Usually, it is fine for both of you to assemble meals at separate
stations. The exception is during busy sessions. We may have to ask
your “helpers” to work together with you at the station.
- Can I bring my children?
We love children. TFD is a great introduction to cooking!
Your child is welcome if he or she:
- Will enjoy measuring and assembling food for up to 2 hours.
(children under 5 find that challenging.)
- Is free of a runny nose, cough or fever.
(This goes for grown ups, too.)
- Is supervised by you to ensure that his/her hands stay out of the
containers other customers will use.
- Has a book or game for entertainment should he/she get bored
and be tempted to disrupt other customers’ experience.
- Limit: one child per adult, please.
In Session
- How do I know I'm measuring correctly?
Just follow the assembly directions and measuring utensils at the
preparation station. If a recipe calls for a level cup, gently shake
the measuring utensil to remove excess ingredient, or level it using
the leveler provided. Adding excess amounts may result in the dish
overflowing the pan or altering results.
- I am single, can I package my meals in single servings?
That is up to you. The cooking times for all our meals have been
tested for three or six servings. The pans, bags and labels we
provide are based on those serving sizes. You can divide them into
smaller portions when you get home or bring small freezer-ware
to your session. Cooking times for smaller servings may vary. Use
your cooking thermometer to ensure your dish reaches the internal
temperature stated on the label.
- Why so many bags?
TFD meals are frequently packed in freezer bags for good reasons:
- They make it easier to remove more air surrounding the food,
helping to prevent freezer burn.
- They are safer to transport than pans.
- They are ideal for storing soups and “saucy” dishes.
- Can I use fat free ingredients?
Our goal is to create delicious, healthy meals your family will love.
We use low sodium soy sauce, lite dressings and any other low-fat
ingredients that meet our high quality and taste standards. We have
experimented with some fat-free products, including fat free cheese
and fat-free sour cream, and found they compromise the quality of our
dishes. Fat-free sour cream doesn’t freeze well. If you are accustomed
to and prefer these ingredients, you may bring them and substitute
them in your dishes.
- I have a special diet and some of the meals don't fit in. How will I be able to eat your meals?
Time for Dinner meals can be adapted to most diets. The nutrition
counts on each dish help with portion control. We also include a point
system for those on a point system diet.
You are welcome to adapt our recipes to meet your personal tastes or
diets. By decreasing the cheese in a dish, for example, you will lower
the calories, fat, and sodium content. You can also limit the amount of
oil used to dre
dge chicken, or make other adjustments.
If you have allergy concerns, call us ahead of time for a list of
ingredients. You may also bring your own special ingredients, such as
gluten free bread crumbs, Splenda, etc, if you prefer. This will change
the recipe’s taste, but it is your food, and you can make it any way
you choose!
- Why do I get inconsistent shaped chicken or meat pieces?
Because we use real, fresh products. We weigh and prep all of our
meats for you. So individual pieces have different shapes or sizes. All
bags contain the same amount of meat by weight.
- What are side labels?
They’re labels that make planning this week’s dinners easier! They
include the dish name, the month you made it, the cooking method
and approximate cooking time.
Getting Your Meals Home
- How should I carry my food home?
We recommend you bring a cooler, laundry basket or two to carry
your food home in. Our pans fit best in coolers or baskets that are
square, or with a width of at least 15”. Should you forget, we have
complimentary plastic bags or reusable Time for Dinner bags for sale
for $1.00.
- Why is it important to take home the paper work from my shelf?
The some of the paper work we give you when you check in is to mark
your shelf. It lists your order and other information and suggestions
found on the baking labels of the dishes you make. It is useful
information that can be posted on your fridge door. Some of our
customer’s use it as a “Honey do” list, assigning names and dates next
to the dishes to cook that night. The paperwork also includes the next
month’s menu for handy reference.
- Why did my food leak into my basket?
Correctly packing of your cooler, basket or bags is critical. Time for
Dinner staff will help you pack up safely. When assembling your meals,
be sure your Ziplock bags are closed completely and double bagged
when necessary. Alternate baking pans Lincoln-log style, when packing
so the weight on the lids is dispersed. Pans should be similarly stacked
at home. Defrost your bagged meals in a bowl or pan so they don’t
leak or sweat in the fridge.
At Home
- Can I cook my Time for Dinner meals directly from frozen?
Usually. We’ve tested many of the recipes and most recipes in pans
can be put in the oven frozen, with the lid on while the oven is pre-
heating. Just be sure to remove any sauce bags first! Once the oven
reaches the required temperature, remove the lid and continue to
bake the recommended time, adding 10 to 15 minutes if necessary. If
there’s a cheese topping you may want to tent the top (lightly cover)
with foil for the last few minutes if the cheese starts to get too brown.
Recipes in bags can be placed directly into a pan, covered and
pre-heated with the oven. When the oven reaches the required
temperature, remove the cover, separate the meat, distribute evenly
in the pan and continue to cook according to the directions. You may
need some extra cooking time, depending on your oven temperature.
Sandwiches and steaks can be put in a skillet frozen too! Just
increase the heat a bit, cover the pan, and allow about twice the
cooking time recommended on the baking label.
- How long will it take my meals to defrost?
About 24 hours in the fridge, as a rule of thumb. Whole roasts and
dense meals like lasagna take longer. Freezer and fridge temperatures
vary by brand, owner preference, and the amount of food they
contain. Hint: Defrost your bagged meals in a bowl or pan so they
don’t leak or sweat in the fridge.
- Why do my meals take longer than the recommending time stated on the baking label?
The recommended cooking time is approximate. Ovens vary, and you
may need to adjust cooking time for your oven. Also be sure to pre-
heat your oven before cooking; the cooking time assumes the oven is
pre-heated. Your dish is ready when the food’s internal temperature
reaches the temperature on the baking label.
- Does Time for Dinner recycle?
We recycle all of our cardboard cases and paper, which we donate to a
local school. We also recycle our plastic and aluminum containers. We
are currently seeking an efficient way to recycle the large volume of
steel cans we use. If you or your group is interested, please contact
us at 314.968.8463.
- How can I recycle?
Aluminum pans - Check with your recycler to see if they can be
recycled with your other aluminum.
Freezer Bags - These bags can be recycled at home. Just wash and
reuse the bags for craft supplies, travel makeup kits, and other non-
food uses.
Reduce consumption - The fewer pans and bags you use, the better
for the environment. While we don’t limit the number you use, we can
offer suggestions on how to assemble foods in ways that minimize
your packaging needs.
When Traveling
- Can I bring TFD Food when traveling?
Bringing you Time for Dinner meals on vacation with you is a great way to save money. Click
here to learn how to safely pack your food for traveling.